Disclaimer

Due to NDAs, this section only vaguely outlines the features I have worked on and the methods used. It also links to a published article of the final launched feature that came about from some of this research.

 
 

EV Charging with Maps

Google

Launched April 2024

I conducted research throughout the design & implementation of showing EV chargers on Google Maps.

 

Problem

Electric vehicles (EV) are becoming more abundant in the US and beyond — bringing in an increased demand for public charging infrastructure, both for drivers without the capability to charge at home and for those needing some extra juice while on the go. However, charging infrastructure can include many differences in companies, plug types, charging speeds, reliability, price, and several other factors. Drivers therefore often struggle to identify the best time and place for them to charge.

In these projects, we aimed to intuitively, intelligently, and seamlessly integrate new charger information into Google Maps, helping drivers both identify charger they could use and directly navigate to them.

Role

Over the course of 2 years, I was a researcher on multiple EV focused projects; working to make charger information accessible to drivers by planning and executing user research and reporting my findings for insightful next steps.

Question

How can we effectively provide drivers with thoughtful and useful charger information to help them make the best decision for their charging needs?

Methods used

Cafe Studies

Concept Evaluations

Usability Studies

Impact

New EV Charger features in Google Maps. See here.